10 second feedback

  1. Ask if you can give some feedback
  2. State the behaviour
  3. State the impact
  4. Encourage desired future behaviour (“Keep it up!” for positive feedback or “Can you change that?” for negative feedback)

For example:

Manager: Can I give you some feedback?
Direct: Sure, boss.
Manager: When you tell my boss bad news before me, even with the best of intentions, I end up getting in a lot of trouble for not knowing before he did. Can you try to tell me first, going forward?[1]

This works because A warning before stress, reduces the stress


Other people's thoughts

Some think step 3 State the impact may start an argument, and that it should be omitted.[3] I think if there's a risk of an argument the entire process shouldn't go ahead.


  1. Example from book The Effective Manager ↩︎

  2. Manager Tools https://news.ycombinator.com/item?id=25226891 ↩︎

  3. Hacker News comment ↩︎